Effective Date: July 24, 2026
This Refund & Cancellation Policy (“Policy”) governs cancellations, refunds, payment adjustments, and related matters concerning the engineering, construction, concrete cutting, drilling, demolition, structural strengthening, anchoring, civil construction, infrastructure development, consultancy, and related services provided by Magpie Concrete Solution Pvt. Ltd. (“Company”, “we”, “our”, or “us”).
By requesting a quotation, confirming a work order, making a payment, or engaging our services, you acknowledge that you have read and accepted this Policy.
1. Nature of Our Services
Magpie Concrete Solution Pvt. Ltd. provides project-based engineering and construction services that involve planning, technical evaluation, skilled manpower, machinery mobilization, transportation, site visits, and execution at client locations.
As these services are customized for each project, they cannot generally be returned or exchanged like physical products.
2. Cancellation Before Project Confirmation
A client may cancel an enquiry or quotation at any time before:
- Acceptance of the quotation.
- Issuance of a work order.
- Signing of an agreement.
- Payment of any advance.
- Scheduling of site mobilization.
No cancellation charges shall normally apply in such circumstances.
3. Cancellation After Work Order Confirmation
Once a quotation has been accepted or a work order has been confirmed, project planning and resource allocation begin.
If the client cancels after confirmation, the Company reserves the right to recover reasonable costs already incurred, including but not limited to:
- Engineering and technical planning.
- Site inspections and surveys.
- Administrative expenses.
- Procurement of project-specific materials.
- Equipment reservation or mobilization.
- Transportation arrangements.
- Labour scheduling.
- Third-party commitments.
Any remaining balance, if applicable, may be refunded after deducting such costs.
4. Cancellation After Site Mobilization
Where manpower, machinery, equipment, vehicles, or materials have already been mobilized to the project site, cancellation may result in additional charges.
These charges may include:
- Mobilization and demobilization expenses.
- Transportation costs.
- Equipment rental charges.
- Labour deployment costs.
- Accommodation expenses, where applicable.
- Material procurement costs.
- Statutory or third-party charges incurred for the project.
The exact amount will depend on the stage of the project and the costs reasonably incurred.
5. Cancellation During Project Execution
If a project is cancelled after work has commenced:
- The client shall remain responsible for payment of work completed up to the cancellation date.
- Charges for materials used, labour engaged, machinery deployed, and other project-related costs may apply.
- Any refundable balance, if applicable, shall be calculated after deducting legitimate expenses incurred by the Company.
6. Cancellation by the Company
The Company reserves the right to suspend or cancel a project where necessary, including but not limited to the following situations:
- Unsafe working conditions.
- Non-payment or persistent payment default.
- Material breach of contractual obligations by the client.
- Misrepresentation of project information.
- Denial of reasonable site access.
- Regulatory restrictions.
- Government orders.
- Force Majeure events.
- Circumstances beyond the Company’s reasonable control.
Where cancellation occurs due to the Company’s decision and no work has commenced, any eligible advance payment may be refunded after deducting non-recoverable expenses already incurred.
7. Refund Eligibility
Refunds may be considered only where applicable under the agreed commercial terms.
A refund request may be evaluated if:
- A duplicate payment has been made.
- An excess payment has been received.
- Services cannot be provided due to reasons attributable solely to the Company.
- The Company agrees in writing to cancel the project before execution.
- Another circumstance exists under a written agreement that permits a refund.
Refunds are not automatic and are subject to verification.
8. Non-Refundable Items
Unless otherwise agreed in writing, the following are generally non-refundable once incurred:
- Site inspection charges.
- Engineering consultation fees.
- Project planning costs.
- Design or technical evaluation fees.
- Machinery mobilization charges.
- Labour deployment costs.
- Transportation expenses.
- Material procurement costs.
- Government approval fees.
- Testing or inspection fees.
- Third-party service charges.
- Consumables used during execution.
- Customized work completed for the client.
9. Advance Payments
Advance payments may be required before commencement of work.
Advance amounts are generally used for:
- Project scheduling.
- Resource allocation.
- Equipment reservation.
- Material procurement.
- Labour planning.
- Site mobilization.
Accordingly, advance payments may not be fully refundable once these activities have commenced.
10. Completed Services
Once engineering or construction services have been fully performed in accordance with the agreed scope, no refund shall ordinarily be available solely because the client subsequently decides not to use or continue with the completed work.
Any concerns regarding workmanship or contractual obligations should be communicated promptly so they can be reviewed under the applicable agreement.
11. Project Variations
If the scope of work changes after project commencement:
- The Company may issue a revised quotation.
- Additional charges may apply.
- Revised payment schedules may be agreed upon.
- Refunds shall not arise merely because the project scope has changed.
12. Delay Does Not Automatically Create Refund Rights
Construction and engineering projects may occasionally be delayed due to:
- Weather conditions.
- Site accessibility.
- Utility interruptions.
- Regulatory approvals.
- Safety concerns.
- Client-requested changes.
- Unforeseen structural conditions.
- Force Majeure events.
Such delays do not automatically entitle the client to a refund unless expressly agreed in writing.
13. Refund Request Procedure
Clients requesting a refund should provide:
- Full Name.
- Company Name (if applicable).
- Invoice or quotation reference.
- Project location.
- Payment details.
- Reason for the refund request.
- Supporting documents, where available.
Requests may be submitted by email or through other official communication channels.
14. Refund Review
Each request is reviewed individually.
The Company may consider:
- Contract terms.
- Stage of project completion.
- Costs incurred.
- Materials purchased.
- Labour deployed.
- Machinery mobilized.
- Third-party expenses.
- Payment records.
- Applicable legal obligations.
The Company’s decision shall be based on the facts and documentation available.
15. Refund Method
Where a refund is approved, it will generally be processed using the original payment method wherever reasonably practicable.
Where this is not possible, another mutually agreed payment method may be used, subject to applicable laws and banking requirements.
16. Processing Time
Approved refunds are generally processed within a reasonable period after verification of eligibility and completion of internal review procedures.
Actual credit timelines may vary depending on the payment provider, banking institution, or applicable financial processes.
17. Incorrect Payments
If a payment has been made incorrectly, duplicated, or in excess of the amount due, the client should notify the Company promptly with supporting payment details.
Verified excess amounts may be refunded or adjusted against future invoices, as mutually agreed.
18. Taxes
Where refunds are approved, applicable tax treatment shall be determined in accordance with prevailing laws, invoicing requirements, and accounting practices.
19. Force Majeure
No refund obligation shall automatically arise where project delays, suspension, or cancellation result from circumstances beyond the reasonable control of the Company, including but not limited to:
- Natural disasters.
- Floods.
- Earthquakes.
- Fire.
- War.
- Civil disturbances.
- Government restrictions.
- Labour disputes.
- Transportation disruptions.
- Epidemics or pandemics.
- Utility failures.
Any financial adjustment in such circumstances shall be governed by the applicable agreement and the specific facts of the project.
20. Limitation
Nothing in this Policy limits any rights or obligations that cannot lawfully be excluded or modified under applicable law.
21. Amendments
The Company reserves the right to revise or update this Refund & Cancellation Policy at any time.
Updated versions become effective upon publication on the Company’s website unless otherwise stated.
22. Contact Information
For questions regarding cancellations or refunds, please contact:
Magpie Concrete Solution Pvt. Ltd.
Vill Viramdad,
Jamkhambhalia,
Jamnagar,
Gujarat – 361305
Email: magpieamz01@gmail.com
Phone: +91 99139 06265
Final Note
As our business primarily provides customized engineering and construction services rather than retail products, refund requests are evaluated based on the agreed scope of work, contractual obligations, project progress, and the actual costs incurred. We are committed to handling every request fairly, transparently, and in accordance with applicable laws and the terms agreed with our clients.
